Chứng từ / Chăm sóc Khách hàng Location: Hai Phong Posted date: Oct 07, 2024
JOB DESCRIPTION
- Working time: 10 p.m - 7 a.m (1 hour for lunch time, working night shift at home, work online with American branch. Working hours may vary depending on season and job requirements)
- Jobs:
+ Control PO from the customers and closely working with customer for delivery to satisfy customer requirements.
+ Making Booking with carrier.
+ Send Shipper POWER OF ATTORNEY, Shipping Instruction form and request for Commercial Invoice and Packing List also check Cargo Ready Date.
+ Send Trucker D/O and give them Shipper's contact for Loading Schedule
+ File AES to get ITN #.
+ Submit SI on Carrier's website or send email.
+ Check Master Bill of Lading and issue House Bill of Lading.
+ Resolution of customer queries, service issues as well as follow-up on outstanding
+ Combined with accountant to make debit note, payment request, summarizing data and reporting to manager weekly.
+ Update data on Internal company software to reflect shipment management.
+ Follow up Trucker and Carrier step by step and notify agent as soon as possible till the order completion.
REQUIREMENTS
- College graduate or higher.
- No need experience in logistics, but have experience in taking care of export/import goods by sea is an advantage
- Proficient in English (4 skills, especially in comunication)
- Ability to work independently
- Hard-working, careful
BENEFITS
- Competitive salary according to personal experience and ability
- Night shift allowance
- Salary increase and annual bonus on holidays (2/9, 1/5, Mid-Autumn Festival, 1/6, New Year, Lunar New Year (1-6 months of salary))
- Provide full equipment to serve the job.
- Insurance for employees
- Team building
- Healthcare insurance for employees, annual health check-ups, family days, year-end party, and many training opportunities
- Working in dynamic, modern, friendly environment
WORKING PLACE
Work at home